Refund and Cancellation Policy

1. Consultation Booking – Cancellation and Refund Rules

1.1 Cancellation Window:

• Online consultation bookings may be cancelled within three (3) calendar days from the date of booking (i.e., booking date + 3 days) providedthat the consultation review process has not commenced.

1.2 Refund Eligibility:

• Cancellations made within the permitted window and before consultation review has started are eligible for a refund.
• A cancellation fee of ₹50 or 5% of the consultation fee, whichever is higher, will be deducted as administrative charges.
• No refund will be provided in case of No Show for a doctor appointment.

1.3 Refund Processing Timeline:

• Upon acceptance of the cancellation request, the refund amount (after applicable deductions) will be processed within 2 business days.
• The refunded amount will be credited back to the original payment method within 10 working days, subject to bank/payment gateway processing timelines.

2. Prescription Medicine Orders – Cancellation & Return Policy

2.1 Cancellation of Orders:

• Once a medicine order is placed and paid for, it cannot be cancelled by the user.

2.2 Returns Policy:

• Returns of medicines are subject to the return policy of the respective pharmacy from which the order was fulfilled.
• Users must directly contact the pharmacy partner for return requests, if eligible.

2.3 Unfulfilled Orders – Refunds:

• If a medicine purchase cannot be fulfilled by the pharmacy:
  • The pharmacy may raise a refund request with Parihaar Customer Support.
  • Alternatively, the user may also contact Parihaar customer support directly for the same.
• After validating the claim, the refund will be processed by the Parihaar Platform Admin within2 business days.
• The refund will be credited to the original payment method within 10 working days, depending on payment gateway timelines.

2.4 Deduction of Charges:

• The actual Transaction Discount Rate (TDR) applicable by the payment gateway will be deducted from the refund amount.

3. General Terms

• Refunds are issued to the original payment method only.
• Parihaar reserves the right to refuse or delay refunds in case of suspected misuse, incomplete claims, or lack of documentation.
• Timelines for refunds are indicative and may vary based on the bank/payment gateway.

4. Contact & Grievance Redressal